The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
No, we always recommend hand washing to keep your item looking great.
Check the item description to see how long it will take to ship your order. We try to keep our processing times as short as possible, but some items take longer than others to complete.
Sorry, we do not offer bulk discounts.
All customer-submitted images must be either royalty free or the property of the customer. Vic’s Powder Mugs will not reproduce images that are copyrighted or understood to be the intellectual property of another artist.
We do not accept custom orders. Take a look at our listings--most of our items can be personalized!