The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We always recommend hand washing to keep your item looking great.
Processing times vary, so check the item description to see how long it will take to ship your order. If you would like rush processing, there will be a $25 fee to move your order to the front of the production line. Please contact me for details.
*Rush processing may not be available due to the complexity of your order, curing times for different coatings, availability of product or a large number of pending orders.
We offer a discount for purchases of 10 or more items. Discounts will vary according to quantity, availability, item price and the complexity of your order.
All customer-submitted images must be either royalty free or the property of the customer. Vic’s Powder Mugs will not reproduce images that are copyrighted or understood to be the intellectual property of another artist.
If approved, images will be engraved as-is. We will not enhance or modify your original design. If you need graphic design work, we encourage you to contact one of the talented designers here on Etsy!